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FAQ

Where can I buy timi & leslie products?
You can find timi & leslie products in finer department stores, independent children’s retailers and online retailers across the US and internationally. To find a retailer nearest you please visit our store locator section on our website. You can also purchase timi & leslie products on shoptimiandleslie.com.
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How do I clean my timi & leslie bag?
Spot clean with a warm, damp cloth and air dry. Do not dry clean or put in washer/dryer.
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How often do you come out with new styles?
We launch new products throughout the year. Please continue to check our website and visit our retailers to see all of our exciting and new product launches.
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Do you ship internationally?
Currently, we only ship within the United States, including Alaska, Hawaii and US Territories (Puerto Rico, Guam and US Virgin Islands) and Canada. Please visit our store locator for local and online retailers in your area or US retailers that ship internationally.
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How will my order be shipped?
All orders ship via FedEx. All orders will be processed and shipped within 2-5 business days from the date your order is placed. Please be aware that FedEx does not deliver to post office boxes.
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How do I know if my items are in stock?
All items on our website are in stock unless otherwise noted. Any out of stock items will show as being "Out of Stock". For specific questions concerning availability, please email our customer service.
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What does "Convertible" mean in Convertible Collection?
The term "Convertible" in Convertible Collection means that after your baby is done with diapers the bag can "convert" to be used as a stylish and functional handbag.
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